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You've Spoken. We've Listened.

Our planning would not be complete without significant public involvement. We've received a lot of valueable input! 

  • 21 "pop up" events at busy transit centers and transfer locations, with more than 1,200 transit riders participating.
  • Small Group Workshops with stakeholders from Healthcare, Education, Military and Federal Facilities, Economic Development, Housing, Human Services, and other sectors. Over 50 organizations were represented.
  • 12 public meetings in May and June, in addition to an "online public meeting" hosted at There were over 260 participants in these events.
  • Survey questions that asked for input on preferences and priorities for a better bus system were answered by over 2,700 participants from across the region.

Top Priorities: 


  1. More reliable service (on-time arrivals and drop-offs)
  2. Frequent service during rush hour (5-9am and 3-7pm, Monday-Friday)
  3. Real-time bus arrival information
  4. Safety and security 
  5. Mobile ticketing and fare payment options
  6. More sheltered stops in my city

For full results of the Regional Survey click here: Regional Survey Results


Designing a Better Regional Bus System

Citizens across Hampton Roads are saying they want a better regional bus system.


This includes defining new Regional Standards to promote better regional connectivity and levels of service that are consistent when traveling between cities.


Trade-offs are a fact of life with limited resources to invest in public transportation (Hampton Roads has among the lowest per capita spending on public transportation).


Check out results of the "Trade-Off" exercise. Here’s how it worked - Keeping in mind that resources are limited, participants at Public Meetings and Small Group Workshops placed one dot to indicate what they would prioritize when choosing between different options.


We’ve heard loud and clear – the public wants a more accessible regional transit system with a priority being more frequent customer pickups along major corridors during hours that most people are traveling between work and home.

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Here are the top five priorities we heard from the trade-off exercises:

  1. Stakeholders showed clear preference for frequent bus service on major corridors over extensive geographic coverage of service.
  2. A strong preference was indicated for inter-city connectivity, prioritizing regionally connected service more than connections within each jurisdiction.
  3. Stakeholders prioritized more frequent peak-hour service on weekdays, while also indicating the importance of access to bus service on weekends and weekdays during off-peak hours.
  4. There was a very strong preference for implementing dedicated bus lanes, signal priority, or some other method to provide buses preferential treatment on roadways.
  5. There was a very strong preference for applying regional bus service standards, including hours of service, frequency of passenger pick-ups, and coverage that is consistent across city boundaries. 

Click on the meetings below to learn more.