6 Goals for the HRT system

1. Provide multimodal options for access to major activity centers, jobs, higher education, schools, healthcare, grocery stores, cultural and sports venues and community services across the region, regardless of jurisdictional boundaries. 

2. Provide safe and accessible service to all users including people with disabilities, people who depend on transit, seniors, and youth. 

3. Provide frequent and reliable service that offers regional connections in line with travel demand. 

4. Provide a customer-centric service by making it easier to understand and more attractive, leveraging up-to-date technology for providing real-time information and payment options.

5. Support economic and land use development plans and attract new businesses to the region. 

6. Reduce congestion and limit the environmental impacts of transportation by making a more efficient use of roadway space, taking cars off the road, and reducing bus emissions.

8 Goals for the Transit Transformation Project

1. Present a truly regional, cross-boundary analysis of service needs based on a blank-slate analysis of current travel demand, demographics, land uses, and new service design in comparison to current system performance.

2. Be open to hard conversations on service trade-offs such as frequency vs. coverage, on system inefficiencies, and on planning and funding while explaining the steps necessary to implement service changes.

3. Think outside the box to propose solutions to operational, service provision, and financial issues: consider testing and revisiting new service/service changes, pilots for new technologies and mobilities, different service patterns for different areas, etc.

4. Describe and promote the value of transit as a critical regional need for supporting economic growth and access to jobs in the region, as well as transit branding, including vehicles.

5. Present clear and new options of service models for transit in Hampton Roads including high-frequency service and on-demand service, while considering local needs.

6. Develop a final cost-neutral plan with recommendations for service, cost allocation and funding strategy (if different from current model), and customer-oriented improvements, which shall be adopted by HRT’s governing board and endorsed by the Hampton Roads Metropolitan Planning Organization as required by the Commonwealth of Virginia.

7. Develop additional options for targeted capital and operating investments for the cities and the region, including improvements to reduce trip time and appropriate vehicle investments and amenities.

8. Communicate broadly, spread the enthusiasm, and engage the cities, regional stakeholders, the HRT governing board, and the general public, including current users, in decision-making at all stages of the project.