Frequently Asked Questions

The following are questions our team has identified as those most frequently asked about the Transform Transit project. This list will be updated from time to time as the project progresses to include new questions that come up. If you do not see an answer to your question, please Contact Us.

The project is evaluating the performance of the current bus system to design a new bus network that is more relevant and responsive to the needs of Hampton Roads citizens. The project will result in a new strategic plan with specific action steps on which change should be made to make the region’s core bus system (HRT) as effective and efficient as possible. 

The transportation marketplace is evolving. Traditional bus ridership has been declining in recent years. New technologies and options like Uber and Lyft are influencing consumer expectations and transportation choices. It is important for public transit agencies to adapt and evolve to meet the needs of the changing environment. Meanwhile, in 2018 the Virginia General Assembly passed legislation requiring certain transit agencies – HRT included – to develop new strategic plans once every 5 years. This project satisfies this new strategic planning requirement.

The project began on November 1, 2018 and will continue into winter, 2019 with the presentation of a new strategic plan.

The lead organization for the project is the TDCHR – the Transportation District Commission of Hampton Roads (which does business as Hampton Roads Transit). The public-at-large, transit riders, bus operators, transportation organizations, the Virginia Department of Rail and Public Transportation, local governments, and community stakeholders are all involved in the project.

The TDCHR is a regional transportation organization. It is comprised of six  local governments: Chesapeake, Hampton, Newport News, Norfolk, Portsmouth and Virginia Beach. Through coordination and collaboration, the TDCHR has the primary responsibility to weigh factors that influence the quality of bus service across the six cities (for example, costs, technology, governance, operational challenges, etc.) and to identify the sustainable and appropriate role for bus service across the six-city area – both today and for the years ahead.

The project will not result in immediate changes to any bus service. However, the identification of a new bus network design may result in the need to change existing bus routes as part of future implementation plans. Any major service changes require additional public outreach, more detailed planning and analysis, and approvals by the TDCHR and any City government in which the service changes would take place.

Input has been critical to the analysis of the current bus system. Click on the Public Involvement page to read about what we’ve heard and use the Contact Us link to provide your input.