Skip to content

ACTION AREA #2

LEVERAGE TECHNOLOGY AND SERVICE INNOVATIONS OBJECTIVES

  • Make transit more convenient and customer-friendly
  • Adapt traditional transit with smart, safe and sustainable solutions that meet the needs of an evolving mobility marketplace

New paradigms for transit are emerging. New technologies are opening up opportunities to deploy a mix of services with improved operational efficiency and better customer experiences. For example, the proposed regional standards identify potential on- demand zones where "microtransit" operations could be deployed. This new type of transit in Hampton Roads would feature on-demand scheduling, flexible routing, and customer experiences that resemble private sector ride-hailing, ride-sharing activities. It's important for Hampton Roads that transit agencies explore service innovations like microtransit. To adapt and innovate, additional technology resources will be needed.

action-02.jpg